Privacy Policy

Effective Date: September 17, 2026

This Privacy Policy explains how Maseco, LLC (“Merch-911,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit www.merch-911.com, place an order, contact us, or otherwise interact with our website and services. Please review this Policy carefully. If you do not agree with it, do not use the website.

1. Personal Information We Collect

Depending on how you interact with us, we may collect:

Contact information: name, email address, telephone number, billing address, and shipping address.
Order and transaction information: products purchased, custom order details, order history, payment status, shipping information, returns or claims, and customer-service communications.
Payment information: payment details processed by our third-party payment processor. We generally do not receive or store full payment-card numbers.
Account information: username, password or account credentials, saved preferences, and account activity, if accounts are offered.
Device and usage information: IP address, browser and device type, operating system, referring pages, pages viewed, dates and times of visits, approximate location derived from IP address, and interactions with the website.
Marketing information: email or SMS preferences, promotion responses, and information about engagement with our communications.
Information you submit: messages, reviews, artwork, files, photographs, or other content you choose to provide.

2. How We Collect Information

We collect information directly from you when you place an order, create an account, subscribe to communications, submit a form, or contact us. We also collect certain information automatically through cookies and similar technologies. We may receive information from service providers that help us operate the website, process payments, prevent fraud, fulfill orders, deliver packages, analyze website performance, or conduct marketing.

3. Cookies and Similar Technologies

Cookies and similar technologies may be used to keep the website functioning, remember preferences, maintain shopping-cart and checkout features, understand traffic and performance, prevent fraud, and support advertising or measurement. You can adjust browser settings to block or delete cookies, but doing so may affect website functionality. Where required, we will provide a cookie-consent tool or other method to manage nonessential technologies. Browser “Do Not Track” signals are not uniformly recognized; where legally required, we will honor applicable opt-out preference signals.

4. How We Use Personal Information

Process, fulfill, ship, and manage orders and payments.
Provide customer support and communicate about orders, accounts, requests, and policy changes.
Operate, maintain, personalize, troubleshoot, and improve the website and services.
Detect, investigate, and prevent fraud, misuse, security incidents, and unlawful activity.
Send marketing communications when permitted and honor opt-out requests.
Measure website performance and marketing effectiveness.
Comply with legal obligations, enforce our terms, resolve disputes, and protect rights and safety.

5. How We Disclose Personal Information

We may disclose personal information to vendors and service providers that support website hosting, ecommerce operations, payment processing, fraud prevention, analytics, communications, order production, fulfillment, and shipping. We may also disclose information to professional advisers; to law enforcement, regulators, courts, or other parties when required or reasonably necessary to protect legal rights and safety; and in connection with a merger, financing, sale, reorganization, bankruptcy, or transfer of all or part of our business. We do not disclose personal information for purposes unrelated to those described in this Policy without notice or consent where required.

Sale or sharing for targeted advertising: [Confirm before publishing: State whether Merch-911 sells personal information or shares it for cross-context behavioral or targeted advertising. If it does, identify the relevant categories and provide a clearly labeled opt-out method, including any legally required “Do Not Sell or Share My Personal Information” link.]

6. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Policy, including providing services, maintaining business and transaction records, meeting tax, accounting, shipping, warranty, and legal obligations, resolving disputes, preventing fraud, and enforcing agreements. Retention periods vary according to the type of information and applicable requirements.

7. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no transmission or storage system is completely secure, and we cannot guarantee absolute security. You are responsible for keeping account credentials confidential and notifying us promptly of suspected unauthorized use.