Fulfillment & Shipping

Policy

This Fulfillment & Shipping Policy explains how orders are processed, shipped, tracked, and delivered. By placing an order, you agree to the terms below.

Order Processing

Orders are typically processed within 3-5 business days, excluding weekends and holidays. Processing times may be longer during promotions, product launches, or periods of high order volume. Orders placed after the daily cutoff time begin processing on the next business day.  Individual orders will be held to accumulate batch order to save on shipping, unless notified.

Shipping Carrier, Services & Rates

We ship eligible orders through UPS. Available services may include UPS Ground, UPS 3 Day Select®, UPS 2nd Day Air®, and UPS Next Day Air®, depending on the destination and package. Shipping charges are calculated at checkout using the applicable published UPS rate based on the ship-from location, destination, service level, package dimensions, billable weight, and delivery-area classification. Residential, fuel, additional-handling, oversized-package, remote-area, declared-value, signature, address-correction, and other UPS surcharges may apply. The amount displayed at checkout is the shipping charge for the order unless an address or package detail supplied by the customer is inaccurate or a carrier adjustment is required.

Delivery Estimates & Tracking

Transit times shown at checkout are UPS estimates and begin after the order has been processed and accepted by UPS. They do not include order-processing time. Delivery dates are not guaranteed unless the selected UPS service expressly includes a carrier guarantee. After shipment, a confirmation email with tracking information will be sent to the email address provided at checkout. Tracking updates may take up to 24 hours to appear.